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| Questions with Answers: |
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1.My ISP no longer
offers access to Usenet newsgroups.
Can you help me?
A:
Yes we can! When you subscribe
for Usenet access, you'll receive
a log-in (aka username), password
and Usenet Newsgroup Server name
for your newsreader software. And,
unlike your ISP's News Server, you'll
be able to access this NNTP Server
from any location in the world where
you can get Internet access.
Our technical support staff can
provide further assistance as needed.
Step-by-step instructions can be
sent to you as well. We're here
to help you!
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2. How long do I have to subscribe for? And how do I CANCEL?
A:
The minimum length of time is one
month; at which point you can cancel
any time. And cancellation is easy!
Just visit http://www.usenet-access.com/rebill.htm
to cancel the rebill of your current
account. You can also contact our
tech support if you have any problems
or questions regarding your account.
If you need a copy of your newsgroup
log-in and password, you don't have
to cancel --just contact
us and we'll be happy to provide
another copy.
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3. Where can I find newsreader software to connect to Usenet?
A:
If you use a Microsoft-based
computer operating system (Windows
2000, Vista, XP, etc.) then you may
already have free newsreader software
installed on your computer. In Windows
Vista, the newsreader software is
combined with "Windows Mail";
in all other operating systems it's
part of Outlook Express. Contact our
support staff if you need assistance
using the built-in newsreader software
as step-by-step instructions can be
sent to you. If you use non-Microsoft
operating systems, see www.newsreaders.info
for a good list of free/paid newsreader
software. |
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4. When I go to download a group I do not get as many article headers as my newsreader reports are available, why?
A: Most newsreaders determine how many articles are available in a group by performing a calculation of the difference between the highest and lowest article ID number. Since this is an estimation done by the newsreader software, its not entirely accurate (but it's close). |
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5. I want to access my Usenet newsgroups account from different locations; is that possible?
A:
Once you join our newsgroup service,
you'll be given a log-in (username),
password and server name to enter
into your newsreader software. With
that information, you can access Usenet
newsgroups from any location where
you can get Internet access, in any
country.
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6. I'm new to Usenet newsgroups; can you help me?
A: Definitely yes! We can provide step-by-step instructions for getting connected to Usenet newsgroups. If you need assistance, email us today! |
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7. What happens
when I reach my usage limit?
A:
Your ability to connect
to Usenet will pause until the next
renewal period. Some newsgroup newsreader
software applications tell you when
the usage limit has been met. Other
newsreaders may report a message
similar to "500 syntax error"
(which indicates download limit
reached as well). If
you go over your limit, you will
not be charged extra for it.
If you don't
want to wait until your next renewal
period for the account usage to
reset, you can contact newsgroup
technical support to let us
know to rebill/reset the account
immediately. Alternatively, if you
want a higher usage limit, that
can be set up as well. We're here
to assist you - contact us any time!
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8. Will there be advertising or signatures added to my posts made through your newsgroup service?
A:
No advertising banners or signature
add-ons will show on any posts you
make through this newsgroup service.
The posts will show only the text
you enter and nothing more.
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9. How do I update my billing information for my account?
A:
Contact newsgroup
support with your newsreader login
so they can provide a secure/encrypted
website link where you can update
your billing information.
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10. Do you support all newsreader software applications?
A:
This newsgroup service supports all
newsreader software applications available.
Some of the more popular newsreaders
are Outlook Express, WinVN, Free Agent,
NewsReactor, NewsRover, and Xnews.
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11. I don't see an answer for a question I have in this FAQ.
A: Contact
Usenet Technical Support today with
any question you have! The support staff
are happy to assist... |
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